Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. There is no guaranteed way to win, and the odds always favour the casino in the long run. Please gamble only with money you can afford to lose, and never chase losses by betting more than planned.

Age Verification

Gambling is strictly for those aged 18 years or over in the United Kingdom. It is your responsibility to ensure that you meet the legal age requirement in your jurisdiction before participating in any gambling activity. Mystake verifies all players' ages during registration.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:

• Gambling with increasing amounts of money to achieve the desired level of excitement
• Repeatedly trying to cut back or stop gambling without success
• Spending more time and money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount spent
• Neglecting family, work, or other responsibilities due to gambling
• Borrowing money to finance gambling
• Feeling anxious, irritable, or restless when unable to gamble
• Using gambling to escape problems or negative emotions

Self-Help Tools Available

Mystake provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a specified period
• Reality Checks: Receive reminders during your gaming session about how long you have been playing and how much you have wagered
• Time-Out: Temporarily suspend your account for a set period (from 24 hours up to several weeks)
• Self-Exclusion: Permanently or temporarily close your account if you feel you cannot control your gambling

These tools are designed to support responsible play. Please contact Mystake customer support to activate any of these features.

Support Organizations

If you or someone you care about is struggling with gambling, professional help is available. The following organisations offer free, confidential support:

United Kingdom

• GamCare – Free counselling and support service
  Website: www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, confidential)
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
• Gamblers Anonymous – Support groups across the UK
  Website: www.gamblersanonymous.org.uk

Other Regions

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

If You Need Help

If you believe you or someone close to you has a problem with gambling, please reach out for support today. There is no shame in asking for help—professional advisors are trained to assist you confidentially and without judgment. Your wellbeing is important to us.

Do not hesitate to contact one of the organisations listed above or speak to Mystake's customer support team for assistance.